Is a system about to be handed over?
Talk to our expert about the framework and the committed times.
Operations and capacity · Operations and Support
IT operations and support with a committed response time
Who fixes it when it breaks, and how quickly?
If a production system has no owner, one fault causes an outage and everyone turns to you. We operate and fix the systems we deliver for a monthly fee, with a committed response time, and we keep developing them within the same framework. That way the system is run by the people who built it.
Monthly-fee framework · ticket handling · monthly report · ISO 27001, ISO 9001 and ISO 14001
Does this sound familiar?
When the system is down and everyone looks at you
At night, too
You are on your own, with no backup
“I shouldn’t be the one getting up at night when it goes down.”
Head of IT, mid-sized company
Predictability
The vendor fixes it when they have time
“It should be fixed within the committed time, not whenever the vendor happens to have time.”
Head of IT, mid-sized company
It shouldn’t depend on one person
Updates are not done on time
“It shouldn’t depend on one key person, either on our side or at the vendor.”
Head of IT, mid-sized company
Management asks
Nothing to show management
“I want to have something to show management about what happened to the system.”
Head of IT, mid-sized company
Not sure yet whether this is what you need?
Our expert will tell you whether it fits your situation.
How it works
From handover to continuous operation
01
Handover
Operations start when we hand over a system. We take over another vendor’s system only after an assessment.
02
Monthly-fee contract
The contract sets the framework and the committed response and fix times.
03
Ticket handling
Every fault and request arrives as a ticket, so you can see what happened and when.
04
Report and further development
We send management a report every month, and we handle smaller change requests from the development hours included in the framework.
What you get
Your production system gets an owner
- 01Committed response and fix times
- 02Ticket handling
- 03Updates
- 04A monthly report you can show to management
- 05Development hours for smaller requests
Before you decide
Worth knowing
Who it is for: heads of IT and existing clients whose production system we delivered.
What we need from you
A system we delivered, or another vendor’s system after an assessment.
Duration and pricing
Ongoing. The monthly fee depends on the framework and the committed times, and a discounted hourly rate applies within the framework. We give you an exact quote after a conversation with one of our experts.
What it builds on
The same team runs the system, handles the tickets and keeps developing it. Omnit works with ISO 27001, ISO 9001 and ISO 14001 certification.
What it does not solve
We do not run data centres or helpdesks. We take over another vendor’s system only after an assessment.
The Operations and Support product sheet
What we did not cover on this page: the steps from a small first step to the complete solution, why it pays to go this way, and how we work along the way. Feel free to forward it to your colleagues.
Frequently asked questions
What heads of IT usually ask
Do you take over other vendors’ systems as well?
Yes, but only after an assessment: this is the Handover Audit, the first step of System Handover. For systems we delivered, operations simply start with the handover.
How quickly do you respond to a fault?
We set the response and fix times in the contract, according to the framework you choose.
What happens to smaller development requests?
The monthly-fee framework includes development hours at a discounted rate, so these requests do not wait for months.
How much does it cost?
The monthly fee depends on the framework and the committed times. We give you an exact quote after a conversation with one of our experts.
Also worth a look
Custom Development and UX/UI
If an old, in-house system needs to be replaced.
Oracle and Database
Database operations and version upgrades, also within a monthly-fee framework.
System Handover
A system built by another vendor or a former in-house team, starting with a Handover Audit.
Further reading
Where should AI run, and who looks after it?
What makes AI agents run safely, and when is it better to keep the models on your own servers?
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Operations and capacity · Operations and Support
Interested in operations and support? Let's talk.
Describe the situation in a sentence or two, and an expert in the field will get in touch with you.
Or call: +36 30 235 0100