Does this sound familiar?
If any of these situations sound familiar, it is worth spending 30 minutes to see whether AI Customer Service is the right fit for your organization. If it is not, we will tell you that honestly.
AI Customer Service
AI handles the routine. People focus on the issues that matter.
Omnichannel AI customer service across chat, email, messaging and phone. It genuinely speaks Hungarian, answers from your company's own knowledge, provides source references, and hands the conversation over to a live agent whenever needed.
chat · email · messaging · phone · speaks Hungarian well · RAG with source references
30 minutes · online · no obligation
The majority of incoming enquiries — 60–80% — are repetitive questions. The real question is not whether they can be automated, but how to make it reliable and defensible.
the problem
Repetitive questions consume skilled employees' time
Most customer service teams receive the same handful of questions over and over again. The real challenge is not whether they can be automated, but how to keep the service reliable, controllable and customer-friendly.
too many calls and messages, too little capacity — most enquiries are the same few questions
human capacity does not scale outside business hours or during peak periods
the previous off-the-shelf chatbot failed — it did not understand the company's knowledge or Hungarian
repetitive, monotonous work increases employee turnover in customer service
WHAT IT DOES
One core, every channel
Omnichannel
Chat, email, WhatsApp/Messenger and phone — one knowledge base, one AI layer.
Voicebot
A real-time, natural-sounding phone assistant, tailored to Hungarian.
RAG-based Responses
Answers from your company’s private knowledge base, with source references — never guesses.
Transactions
Order status, appointment booking, password reset — function calling to CRM/ERP systems.
Human Handoff
Seamless handoff to a live agent, including the full conversation history.
Agent Assist
Supports live agents in real time with the next best response.
AI Customer Service — Detailed Product Overview
Download the complete Product Overview — easy to read offline and simple to share with your team or decision-makers.
Most customer enquiries are repetitive — but they still require your team's time.
In a 30-minute consultation, we will show how AI Customer Service can automate routine enquiries across chat, email, messaging, and phone — while seamlessly handing complex conversations over to your team.
WHY OMNIT
What makes it different
A working voicebot, not a PowerPoint
A live phone assistant for the most demanding channel. If it works over the phone, chat and email become the easier part.
Hungarian is our home field
We fine-tune the solution for the Hungarian language and your company’s terminology — where off-the-shelf and international solutions are often at their weakest.
Responsible architecture
RAG for factual accuracy, guardrails for control, human handoff for human judgment — built in.
Implementation partner
We do not sell licenses. We build a working solution tailored to your company’s customer service operation.
HOW IT STARTS
We start with chat — lower risk
1. Chatbot on a single channel, FAQ level
Resolve the most common questions with a measured baseline. No voicebot latency risk.
2. Transactions and additional channels
API integrations (function calling), plus email and messaging channels.
3. Voicebot and omnichannel operation
Phone and multilingual support build on the proven text-based logic.
TYPICAL RESULTS
What to expect
Self-service rate
Realistically 35–70% — not 100%, but a significant reduction in workload.
Waiting time
Significantly shorter, with 24/7 and multilingual availability.
Peak periods
Automatic parallel capacity without human overtime.
Turnover
Can be reduced, as people focus on complex cases that require empathy instead of routine work.
FREQUENTLY ASKED QUESTIONS
Before you get started
The previous solution was typically an off-the-shelf tool that was not tailored to your company’s knowledge, with no source references or escalation. We build a solution based on your company’s own knowledge, with source references and built-in human handoff.
This is a common issue with off-the-shelf solutions. We fine-tune for Hungarian and your company’s terminology, and we already have a live, production-ready Hungarian voicebot reference.
The system answers from your company’s own knowledge, provides source references, operates within deterministic guardrails, and escalates whenever needed. Control is built in, not added afterwards.
No. It removes the routine work so people can focus on complex cases that require empathy. Agent Assist also helps live agents respond faster and more consistently.
Because it is the lower-risk entry point: there is no voicebot latency risk, response quality can be measured quickly, and the phone channel can later be built on the proven chat logic.
book a demo
Let's see how much can be automated reliably.
In 30 minutes, we'll identify where routine ends, which channel is worth starting with, and where people should remain involved.
Anyone promising 100% isn't telling the truth.
CONTACT
First step
Complete the form below and we’ll get back to you within 24 hours, or download the detailed “AI Customer Service” Product Overview.
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