Why is your team answering the same questions all day?
Where is my order, when will the invoice come, how can I complain? The same twenty questions arrive a hundred times a day, and they eat up the team’s time. AI Customer Service answers in Hungarian by chat, email and phone, checks the status of orders and invoices in the ERP, and whatever it cannot answer, it hands over to a colleague as a ticket, together with the history.
First channel in use within 6-8 weeks · standalone or connected to the ERP · on your own servers too
This is how customer service and claims leaders tend to put it.
“The next storm must not overturn processing.”
Head of claims, large enterprise
“We shouldn’t find out after the campaign that we can’t handle the calls.”
Call centre manager, large enterprise
“My colleagues should deal with the difficult cases, not routine calls.”
Call centre manager, large enterprise
“I shouldn’t have to spend all day telling people on the phone where their delivery is.”
Head of customer service, mid-sized company
“I don’t want to ask for one more person on gut feeling alone.”
Head of customer service, mid-sized company
“Note-taking shouldn’t take longer than the call itself.”
Call centre manager, large enterprise
Our expert will tell you whether it fits your situation.
That is when it becomes clear how much time goes on routine questions, and whether the complaint handling deadlines can be met with the existing headcount. If service levels drop, the head of customer service is held to account, yet asking for more headcount without numbers is hard.
9-10%
is how much wages may rise in 2026, while customer service staff are hard to replace.
Source: Telex, Hungarian Central Statistical Office (KSH) data
Via website chat, email or phone. The system identifies the customer.
It answers from the company’s knowledge base, and checks the status of an order or invoice in the connected ERP or CRM.
In that case it does not guess. It opens a ticket, attaches the history and the call summary, and hands it over to a colleague.
A complaint is always closed by a colleague. And every month you get a report on what customers asked about and what had no answer.
You do not need to replace any system; we start from what the company already has. The phone voice assistant answers from the same knowledge and the same data as the chat.
It reads from the ERP and the CRM (orders, deliveries, invoices, balances), and writes to your existing ticketing system.
It uses the ticketing, order and partner modules of the Omnit business platform, so the agent sees all of the customer’s data on one screen.
It answers from the knowledge base only, and forwards whatever it cannot answer to a colleague by email.
Every month you get numbers on what loads customer service, so your next headcount request does not have to rest on gut feeling.
Who it is for: heads of customer service, COOs and commercial directors at companies with many customer contacts: utilities, transport, retail and wholesale, logistics, finance, insurance, iGaming.
We can show it live: we have a working Hungarian-speaking phone demo that answers from a webshop’s question-and-answer knowledge base and website. If someone speaks to it in another language, asks about an ongoing case, or it cannot find an answer, it transfers the call to a live agent, and every call is recorded and transcribed. We show the web chat on another demo built on public data, in writing and by voice.
Written material it can answer from (FAQs, policies, product descriptions). For the phone channel, a phone system that can be connected; for live data, access to the ERP or the CRM.
Introducing the first channel (chat or email) takes 6-8 weeks, and the phone channel a further 4-6 weeks. The price depends on the number of channels and connected systems.
Chat and a Hungarian voice assistant, intelligent search in the company’s knowledge base, the Mail Assistant’s response engine, the ticketing module and partner master of the Omnit business platform, and ERP and CRM connections.
It does not replace the whole customer service team, it does not take over legal responsibility for complaint handling, and it will not fix a bad process on its own.
What we did not cover on this page: the steps from a small first step to the complete solution, why it pays to go this way, and how we work along the way. Feel free to forward it to your colleagues.
In 2-4 weeks, the Situation Assessment shows where most time goes on manual work and how many hours a week that adds up to. It costs HUF 199,000 + VAT, which we deduct from the price of your first development. If we do not find at least 20 hours a week of replaceable manual work, we refund the fee.
It opens a ticket and hands it over to a colleague. The ticket contains the history and a summary of the phone call, so the customer does not have to start over.
No. It takes routine questions off the team, a person always closes complaints, and legal responsibility for complaint handling stays with the company.
Not necessarily. Without a connection, it answers from the knowledge base. For the current status of orders and invoices we connect it to the ERP or the CRM, and it opens tickets in your existing ticketing system or on the Omnit business platform.
We introduce the first channel (chat or email) in 6-8 weeks; the phone channel takes a further 4-6 weeks.
The price depends on the number of channels and connected systems. It consists of a one-off set-up fee, a monthly fee and a fee per closed conversation. We give you an exact quote after the Situation Assessment or a conversation with one of our experts.
It answers your colleagues’ questions too, from the company’s documents, and gives the source.
It also reads reports and forms that arrive on paper.
It manages contracts, deadlines and approvals in the same partner master.
What does AI customer service cost, what can it do in Hungarian, and where are its limits?
Read on the blog how AI is used in customer service, or subscribe to the Signal over Hype newsletter.
Describe the situation in a sentence or two, and an expert in the field will get in touch with you.
Or call: +36 30 235 0100
