Operations and capacity · System Handover

System handover with a full audit and a committed response time

Who can still touch this system now that the people who built it are gone?

If the vendor who built the system has left, or the one developer who understood it has resigned, you will be the one asked at the next outage, even though you did not build it. First we audit the system in a fixed-price Handover Audit and recommend, with numbers, whether to keep, stabilise, modernise or replace it. If you decide to hand it over, we take it on, stabilise it and run it with a committed response time.

Handover audit · handover and stabilisation · operations for a monthly fee · ISO 27001, ISO 9001 and ISO 14001

Does this sound familiar?

When nobody dares to touch the system any more

You did not build it

It keeps going down, and you are held responsible

“When it goes down, I’m the one held to account, even though I didn’t build it.”

Head of IT, mid-sized company

The auditor asks

The same application comes up in every audit

“If the next audit finding is about this, I’m the one they will ask.”

CIO, large enterprise

The person who understood it has left

The knowledge stayed in the head of a former colleague

“Whether it works should not depend on someone who has already left.”

Head of IT, mid-sized company

Vendor lock-in

The vendor has left, and the documentation is incomplete

“Let’s not swap one vendor dependency for another.”

CIO, large enterprise

Security

There is no risk list of the outdated components

“We don’t know what gaps there are in a system nobody understands.”

CIO, large enterprise

Management asks

You cannot say what it costs or how long it can be kept running

“I should be able to tell them, with numbers, how long it will hold out.”

Head of IT, mid-sized company

Not sure yet whether this is what you need?

Our expert will tell you whether it fits your situation.

How it works

From the audit to a committed response time

01

Handover audit

Over 2-4 weeks we map the dependencies, integrations, database objects, outdated components and security gaps with AI-assisted code analysis, and we interview the key people.

02

Decision proposal

The report gives you a system map, a risk list and a handover plan, plus a decision proposal backed by numbers: keep, stabilise, modernise or replace. You can use the report with another vendor as well.

03

Handover and stabilisation

If you decide to hand the system over, the knowledge transfer starts with a parallel period. After that we introduce ticket handling and monitoring, and fix the most urgent defects. This takes 4-8 weeks.

04

Operations for a monthly fee

We set the committed response time and the boundary between the application and the infrastructure in an agreement, and we then keep the system running as part of our Operations and Support service.

What you get

The orphaned system has an owner again

When management or the auditor asks, you can answer with numbers how long the system can be kept running, and when it goes down, yours is not the only phone that rings.

  • 01A system map of the dependencies, integrations and database objects
  • 02A risk list of the outdated components and security gaps
  • 03A decision proposal with a cost range: keep, stabilise, modernise or replace
  • 04A handover plan, in a report you can also use with another vendor
  • 05Stabilisation: ticket handling, monitoring and fixing the most urgent defects
  • 06Operations for a monthly fee with a committed response time, as part of Operations and Support
Before you decide

Worth knowing

Who it is for: Heads of IT and CIOs whose system was built by another vendor or a former in-house team and has since been left without an owner. If a half-finished development needs completing, Custom Development and UX/UI is the right fit. If the system was built by us and needs operating, Operations and Support is the right fit.

What we need from you

Legally accessible source code, access to the environments and the database, a named contact and key user, and, if possible, the previous vendor’s cooperation.

Duration and pricing

The Handover Audit takes 2-4 weeks. We give you a fixed price up front, based on the size of the system. Handover and stabilisation take 4-8 weeks, and we give you a fixed price for them after the audit. The monthly fee for operations depends on the committed response time and the number of hours included.

What it builds on

More than 25 years of Oracle experience and long-term work with large organisations (NAV, MBH, MVM, MÁV, SZKHT). We also use AI-assisted code analysis on our own codebase: we processed around 1,100 source files of our JBStrap framework this way. Omnit works with ISO 27001, ISO 9001 and ISO 14001 certification.

What it does not solve

We do not take over a system without the rights to its source code. We do not keep a system alive that cannot be saved: if the audit shows this, we recommend replacing it. We do not run data centres or helpdesks; the handover covers the application and the database. If the previous vendor does not cooperate, the handover is slower and more expensive, because not even the audit can fully recover knowledge that has walked out of the door.

The System Handover product sheet

What we did not cover on this page: the steps from a small first step to the complete solution, why it pays to go this way, and how we work along the way. Feel free to forward it to your colleagues.

Order

The first step: a Handover Audit

It takes 2-4 weeks, and we give you a fixed price up front, based on the size of the system. At the end you get a system map, a risk list, a handover plan and a decision proposal, in a report you can also use with another vendor.

Or call: +36 30 235 0100

Frequently asked questions

What Heads of IT and CIOs usually ask

There is no handover without the rights to the source code. This has to be clarified before the audit, and it is worth involving your legal team.

Then we tell you so and recommend replacing it, because we do not keep a system alive that cannot be saved. You can use the report with another vendor, so you have a basis for the replacement even if we are not the ones doing it.

We set the committed response time in an agreement signed after stabilisation, and the same agreement defines where the boundary lies between the application and the infrastructure.

We give you a fixed price for the Handover Audit up front, based on the size of the system. We price the handover and stabilisation after the audit, and the monthly fee depends on the committed response time and the number of hours included.

Also worth a look

Further reading

The cost of orphaned systems

What does quickly assembled code cost later, and what happens when nobody understands the system any more?

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Operations and capacity · System Handover

Interested in a system handover? Let's talk.

Describe the situation in a sentence or two, and an expert in the field will get in touch with you.

Or call: +36 30 235 0100