Does this sound familiar?
If any of these situations sound familiar, it is worth spending 30 minutes to see whether AI Call Center is the right fit for your organization. If it is not, we will tell you that honestly.
AI Call Center
AI for routine calls — people for the issues that matter.
An AI layer for telephone customer service operations. The voicebot speaks natural Hungarian, answers from your company's own knowledge, and seamlessly transfers the call to a live agent whenever a person is needed.
phone · voicebot · Agent Assist · 35–70% self-service · 24/7
30 minutes · online · no obligation
60–80% of incoming calls are repetitive, routine enquiries. The real question is not whether they can be automated, but how to make that automation reliable and defensible.
THE PROBLEM
Routine calls consume skilled employees' time
too many calls, too little capacity — 60–80% are the same few questions (where is my order, what is the delivery time, how do I make a complaint)
outside business hours and during peak periods, teams cannot keep up — customers wait and become frustrated
high employee turnover caused by monotonous, repetitive calls
an off-the-shelf voicebot or chatbot has already disappointed — and it did not understand Hungarian properly
WHAT IT DOES
One core, every channel
Voicebot (Phone)
Available through your existing phone number, with real-time speech, interruption handling and optimization for the Hungarian language.
Omnichannel
Chat, email and messaging — the same knowledge, the same tone of voice.
RAG Responses
Answers from your company’s own knowledge (FAQs, Terms & Conditions, policies), with source references — never hallucinates.
Transactions
Order status, appointment booking and password management — connected to CRM, ERP and other back-end systems.
Human Handoff
Seamless transfer with the full conversation history whenever the conversation reaches its limits or a live agent is needed.
Agent Assist
Provides live agents with the next best response in real time — reducing training time.
AI Call Center — Detailed Product Overview
Download the complete product overview — easy to read offline and simple to share with your team or decision-makers.
You know routine calls need to change — you just don't know how.
This is the most common situation. The intention is there, management support is there — but deciding whether AI Call Center, an international platform or a custom-built solution is the right direction is difficult from the outside. During a 30-minute product demonstration, we help you make that decision.
THE MOST DEMANDING CHANNEL
The voicebot is the proof
The phone is the most demanding channel: real-time speech, low latency, interruption handling and accurate understanding of the Hungarian language. That is exactly why it is the best proof.
We do not show a presentation — we demonstrate a working solution. If it works over the phone, chat and email become the easier part.
TYPICAL RESULTS
What to expect
Self-service rate (containment)
Realistically 35–70% — not 100%, but a significant reduction in workload for the phone channel.
Waiting time
Significantly shorter, with 24/7 and multilingual availability.
Peak periods
Automatic parallel capacity — without human overtime.
Employee turnover
Reduced, as people can focus on complex calls that require empathy.
HOW IT STARTS
We start with chat — low risk
1. Chatbot on a single channel, FAQ level
Resolve the most common questions with a measurable baseline.
2. Transactions and additional channels
API integrations, email and messaging channels.
3. Voicebot and full omnichannel
Phone and multilingual support are built on the proven text-based logic.
WHY OMNIT
What makes it different
A working voicebot, not a PowerPoint
A live, production-ready phone assistant on the most demanding channel — real-time Hungarian speech and interruption handling.
Hungarian is our home field
International vendors often struggle with Hungarian; we fine-tune the solution for the language and your company’s terminology.
Responsible architecture: RAG + guardrails + handoff
We prevent hallucinations with RAG, incorrect promises with guardrails, and dead ends with human handoff — control is built in.
Implementation partner
We do not sell licenses. We build a working solution tailored to your company’s call center.
FREQUENTLY ASKED QUESTIONS
Before you get started
It was typically an off-the-shelf solution that was not tailored to your company’s knowledge, with no source references or escalation. We build a solution tailored to your company’s knowledge, with source references and built-in human handoff.
This is often true of off-the-shelf solutions. We fine-tune for the Hungarian language and your company’s terminology, and we already have a live, production-ready Hungarian voicebot reference.
It provides source references (RAG), operates within guardrails, and escalates whenever it reaches its limits or the customer becomes frustrated. Control is built in, not added afterwards.
No. It removes the routine work so people can focus on complex cases that require empathy. Agent Assist also helps live agents work faster.
Because it is the lower-risk starting point. Response quality can be measured more quickly, the technological risk is lower, and the proven chat logic can later be extended to the voicebot.
Book a Demo
Let's see which routine calls can be automated first.
In 30 minutes, we'll identify where the boundary of routine calls lies — and where live agents should continue to be involved.
Anyone promising 100% isn't telling the truth.
CONTACT
First step
Fill out the form below and we’ll get in touch within 24 hours, or download the detailed “AI Call Center” product overview.
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